Benefits and Processes
RDL accepts most of the insurance programs and benefits.
Services | Billing Information  
 
 
 
Client Services
 
 
Patient Services
 
 
Staff Services
 
  Technical Services  
 
Special Services and Testing Guidlines
 
 
 
 Insurance Affiliations
RDL Reference Laboratory is affiliated with the following companies:
Insurance Providers.
 
   
   
 Test Fees

If you are a client interested in obtaining a Test Fee Schedule, please contact a Client Services Representative at (800) 338-1918.  For those potential clients who are interested in our services and our test fees please call (800) 338-1918 and a Regional Sales Representatives will contact you directly.

 
   
   
 Client Billing

Client accounts are billed monthly for all laboratory tests performed during the previous month. Statements are computer itemized to facilitate reconciliation. Simply place an “X” in the area labeled “Bill Client” on the preprinted requisition form.   Payment terms are net 30 days.  Due to State and Federal statutes, RDL is prohibited from offering “Professional Courtesy” testing.

 
   
   
 Patient Billing
Patients can be billed directly for laboratory tests performed by RDL. Complete all required information on the requisition form, including placing an “X” in the “Bill Patient” area and provide the patient’s social security number. Failure to indicate that patient billing is desired will result in the client being billed.
 
   
   
 Medicare & Medicare/Medicaid

If a patient has coverage with Medicare or Medicare/Medicaid (Medi-Cal also), please enter all numbers in the appropriate boxes and attach a copy of the card, if possible. Place an “X” in the “Medicare” area. To facilitate billing, please have patients sign the Insurance/HMO/Medicare waiver on the requisition form. Please verify that the patient’s name, birth date and address indicated on the accession form are correct.

Always indicate an ICD-9-CM diagnosis code.

 
   
   
 Medi-Cal/Medicaid

RDL bills for Medi-Cal and Medicaid (in those states that allow out-of-state lab work to be performed). Enter the correct numbers on the requisition form with the patient’s address, birth date and issue date. If possible, a copy of the card is appreciated. Place an “X” in the appropriate area. To facilitate billing, please have patients sign the Insurance/HMO/Medicare waiver on the requisition form.

Since our referral laboratories do not bill for out-of-state Medicaids, we would appreciate that any sendout tests for your patients with Medicaid not be sent to RDL.

Always indicate an ICD-9-CM diagnosis code.

 
   
   
 Insurance Carriers and Forms

As a courtesy, RDL will bill insurance companies directly for patients if information is provided with the specimen. However, the patient is responsible for the bill regardless of the filing of any insurance claim. Our laboratory is a contracted provider for Blue Cross and Blue Shield, as well as IPA and PPO plans throughout the country. Please call Client Services at (800) 338-1918 for a complete listing.

Enter the correct numbers on the requisition form with the patient’s address, birth date and issue date. If possible, a copy of the card is appreciated. Place an “X” in the appropriate area. To facilitate billing, please have patients sign the Insurance/HMO/Medicare waiver on the requisition form. Include the patient’s social security number.

Always indicate an ICD-9-CM diagnosis code.

 
   
   
 HMO Billing

RDL has no contracts with HMOs.  Please do not send any requests for service for HMO patients.  Due to regulations, if an insurance company is billed and the request is denied because the patient is an HMO member, the charges will be billed to the client.

 
   
   

 CPT Coding

RDL assumes no responsibility for the accuracy of the CPT codes listed on this website.  It is the client’s responsibility to determine the correct CPT codes to use for billing.  The RDL Test Catalog lists CPT codes to provide guidance.  They reflect our interpretation of CPT coding and may not be correct due to possible changes.   Please consult the CPT coding manual published by the American Medical Association.

 
   
   
 Payments

Patients and clients can pay by check (except patients who reside outside of the United States), VISA, Mastercard or American Express.  Required information for credit card payments: account number or invoice number, name of cardholder, card number, expiration date and amount to be charged.  Payment can be phoned at (800) 338-1918 or mailed to RDL Reference Laboratory, P.O. Box 34020, Los Angeles, CA 90034.