Efficient attention to all matters is the signature of RDL Reference Laboratory staff. Our technical and administrative staff is well aware of the importance of quality service to our clients and patients and strives to perform their duties with skill and consideration.
RDL provides testing services Monday through Friday. Laboratory staff are available to answer technical questions, and our client services and billing department personnel can address your questions and concerns Monday through Friday, 7 AM – 5 PM PST.
All staff members can be reached at (800) 338-1918.
RDL’s technical staff provides support to our clients for all their technical inquiries. Also, RDL’s Medical Directors, both rheumatologists, have broad expertise in the field of immunology. Our Chief Technologist, Lab Manager and Medical Directors are available for consultations with clients regarding appropriate testing and for discussion concerning the accurate interpretation of results.
RDL’s Client Services representatives provide information regarding test status and results, facilitate special requests, open new accounts and familiarize clients with our procedures, process add-ons and cancellations, and dispatch supplies.
Our Patient Services representatives are trained to assist our patients in understanding the billing process and resolving disputes with their insurance companies. Our patient service representatives are available Monday through Friday, 7 AM – 5 PM PST.